There is nothing more frustrating than dealing with a sales person or customer service representative via live chat who doesn’t know what they are talking about. They don’t know your account number. They can’t reference the other chats you’ve had with the company. It makes you want to cling to that one helpful person within a company and never let go.
Zendesk is help desk software used by both Rackspace and Zappos and offers the kind of functionality that the world’s most fanatical customer service companies expect. It uses its APIs to offer features not present in other help desk software. The software integrates with your CRM so that everyone in a company can be on the same page. You can integrate it with Get Satisfaction to get feedback on your product. Zendesk partnered with Screensteps so that customers can send video to a company to better explain their situation. It enables one-on-one support conversations or one-to-many conversations. Through a series of strategic partnerships and the utilization of its API, Zendesk enables companies to better communicate and therefore better solve issues for customers needing assistance.
Learn how Zendesk can help your company be among the world’s most helpful by listening to this interview of Zendesk CEO Mikkel Svane.
More info at:
Zendesk’s website: http://www.zendesk.com
the Zendesk blog: http://blog.zendesk.com
Zendesk’s CrunchBase profile: http://www.crunchbase.com/company/zendesk