Posts tagged as:

customer service

267

“Fantastic” beats “efficient”

February 21, 2011 | Jason Cohen

What if you decided to provide something tremendously fantastic for your customers, even though it meant great expense and hardship? This one thing would…

 

122

Human + Fallible = Love; Corporate + Sterile = Refund

November 10, 2010 | Jason Cohen

Guest post by Jason Cohen. A lovely new company/customer etiquette has emerged, and small startups are especially suited for exploiting it. I hope you’re…

 

1,256

Zendesk: the help desk behind the world’s most helpful companies

April 8, 2010 | Robert Scoble

There is nothing more frustrating than dealing with a sales person or customer service representative via live chat who doesn’t know what they are…

 

768

Underbelly: What startup
bloggers don’t tell you

November 9, 2009 | Jason Cohen

… You have to wonder at these folks who blog so confidently about how to run little companies. I mean, on the one hand Joel